Important Information

Billing and Insurance

We’ve made billing simple.

At El Paso PTS, we do our best to make every part of the process as easy as possible for you. And that includes erasing all the headaches usually associated with billing.

Here’s how it works:

  1. We verify your benefits so that we know how much your copay for physical therapy will be.
  2. When you visit, we collect the copay and apply it to your account with us.
  3. We take care of submitting a claim to your insurance company so they are aware of your appointment. It can take the insurance company up to 45 days to process a claim.
  4. Once it has been processed, we review the claim and let you know if you have a balance or a refund coming your way.

Our friendly staff at the El Paso PT Services Business Office are available to help answer your billing questions and process payment. You can reach them at (915) 587-4081, or for assistance in person, please visit our El Paso West clinic location, located at 6151 Dew Dr. #300 El Paso, Texas 79912

If you have questions regarding your bill, please email [email protected] or call the office at which you received care.

How much will my treatment cost?

What insurances does EPPTS accept?

Billing & insurance

El Paso PTS works with the majority of insurance carriers, as well as out-of-pocket- benefits for most plans, including:

  • AARP Supplement
  • ADMAR
  • AETNA
  • AETNA MCR REPLACEMENT PLAN
  • AETNA-QUALIFIED HEALTH PLAN (QHP)
  • AMBETTER
  • AMERICAN
  • AMERICAN MEDICAL SECURITY
  • AMERICAN NATIONAL
  • AMERIGROUP MCR ADVANTAGE PLANS
  • APWU HEALTH PLAN
  • ASSURANT HEALTH NGS
  • ASSURED BENEFITS
  • BCBS (PPO, HMO)
  • BEECHSTREET PACIFIC
  • BENEFIT PLANNERS
  • CAPP CARE
  • CARE 1ST MCR REPLACEMENT PLAN
  • CARE IMPROVEMENT PLUS
  • CENTRAL STATES
  • CHAMP VA
  • CHOICE CARE
  • CUNA MUTUAL INSURANCE
  • DEFINITY HEALTH
  • EQUITABLE
  • FIRST CHOICE
  • FORTIS
  • GEHA
  • GENERAL AMERICAN
  • GOLDEN RULE
  • GREAT WEST
  • GUARDIAN
  • HARRINGTON BENEFIT HEALTHSMART PREFERRED
  • HEALTH NET FEDERAL SERVICES EFFECTIVE 01/01/2018 (MILITARY-ACTIVE DUTY, FAMILIES, VETERANS)
    • TRICARE PRIME
    • TRICARE SELECT
    • TRICARE FOR LIFE
  • HEALTH PLAN SERVICES
  • HEALTHSPRING PLANS
  • HUMANA
  • HUMANA GOLD CHOICE (PPO, HMO, PFFS)
  • LIFE AND ANNUITY
  • MAIL HANDLERS BENEFIT PLAN
  • MEDICAL CARE REFERRAL GROUP
  • MEDICARE
  • MERITAIN HEALTH
  • MOLINA TX MCR
  • MUTUAL OF OMAHA
  • NEW YORK LIFE
  • NORTHWESTERN NATIONAL LIFE
  • ONE HEALTH PLAN
  • PACIFIC MUTUAL
  • PHCS
  • PRINCIPAL FINANCIAL
  • PRINCIPAL LIFE
  • PTPN
  • RELIASTAR
  • STARMARK
  • * TRICARE (UHC, MILITARY & VETERANS)
  • TRICARE FOR LIFE
  • TROA INSURANCE PLAN
  • UNICARE
  • UNIQUE (Blue Range - Medical Benefits Administrators)
  • US DEPARTMENT OF LABOR
  • VAPC/TRIWEST
  • WAUSAU
  • WELLCARE
  • WELLMED (Ameri Advantage, Care 1st, Health Spring Plans)
  • Medicaid Plans Under the Age of 21 Only

    • AMERIGROUP
    • EL PASO HEALTH
    • MOLINA TX
    • SUPERIOR HEALTH PLAN
    • TMHP-TRADITIONAL
    • *Accept Pediatrics 4 and older

If you have any questions about your insurance or about how billing works, we encourage you to contact our helpful billing department at any time at (915) 587-4081 or in person at our El Paso West clinic location at 6151 Dew Dr. #300 El Paso, Texas 79912.

Don’t let the headaches associated with billing and insurance stand in the way of getting the pain relief that you deserve. 

Do you have a High Deductible
Health Plan?

If you’re wanting to seek care but you’re worried about the cost and not sure how your health plan works, you’re not alone. 

Navigating the healthcare system can be stressful – financially, emotionally, and physically. But as we know, putting off care now leads to needing more care later… and spending more later, as well. This is especially true of musculoskeletal injuries and conditions. It’s a fact that getting the right PT early results in less imaging, opioid medication, injections, and surgery.

Let us help you get the care you need – without breaking the bank. We’re well versed in High Deductible Health Plans and have a variety of options at our disposal to ensure that you’re not putting off feeling better due to cost concerns.

Here’s what you need to know:

WHAT IS A HIGH DEDUCTIBLE HEALTH PLAN?

A High Deductible Health Plan (HDHP) is an insurance plan that requires patients to pay a large amount of their healthcare costs out of pocket before their insurance kicks in to help lighten the load. According to the IRS, in 2019, a health plan is considered an HDHP if….

  • The deductible is $1350 or more, for individuals
  • The deductible is $2700 or more, for families

Additionally, more than 90% of persons enrolled in an Exchange Plan are in High Deductible Health Plans, in which the average deductibles are even higher: $3572 for an individual and $7474 for a family.

So, how can El Paso PTS help me?

At El Paso PTS, we’re committed to providing our patients with the highest quality care, and that doesn’t just mean on the treatment table. We’re always searching for options to make physical therapy a reality for every one of our patients, regardless of their financial situation. Thus, we offer a variety of affordable payment and financing options, including:

CARECREDIT

El Paso PTS has partnered with CareCredit to offer flexible payment plans for our patients. CareCredit provides convenient payment options so that you can get the treatment you want and need while paying for it over a period of time, often without incurring interest charges. It’s ideal for co-payments, deductibles, and treatments not covered by insurance. Search for your local clinic here and complete the CareCredit Application to find out what monthly payment options are available for you.

FLEXIBLE SPENDING ACCOUNTS & HEALTH SAVINGS ACCOUNTS

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are a great option for those looking to use pre-tax dollars to pay for physical therapy.

Flexible Spending Accounts are set up through your employer and must be used by the end of each enrollment year. Health Savings Accounts allow you to spend money on qualified health expenses or medical costs not covered by your insurance. There is no deadline for withdrawing funds from an HSA, and unlike FSAs, anyone can set one up. All plans are different – it’s best to contact your insurance provider for details on eligibility and benefits.

ACCEPTED INSURANCE PLANS

We accept a variety of health insurance plans for patients needing musculoskeletal care. We’ll work with you and your health plan to make the payment process as easy and hassle-free as possible. For more information or questions on coverage, please contact your insurance agent or give your local clinic a call.

ANOTHER BONUS?

The physical therapists at El Paso PTS are specialists, not generalists, which means you get results in fewer visits, saving you time and money. 

THE BOTTOM LINE:

Don’t delay or avoid physical therapy due to your high deductible plan. If you have questions about your specific plan, payment options, or the Care Credit process, let’s discuss it! Our expert billing team can help. Email us at [email protected] or [email protected]